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Frequently asked questions
Why does my handheld not turn on?
The power might be off. Press the Power button to
turn the power on.
The battery might not be charged. See "Charge
the battery" on page 2 for more information.
Remove and then reinsert the battery.
Why does my handheld not charge?
A connection might not be secure. Check that all
cables and plugs are fully inserted into ports and
power outlets. See "Charge the battery" on page
2 for more information.
The battery might not be inserted properly.
Reinsert the battery so that the connectors align.
How do I correct the date and time?
1.
In the handheld options, click Date/Time.
2.
Set the date and time.
3.
Click the trackwheel.
4.
Click Save.
Why is there a book icon on the Home screen?
A new service book is available on your handheld.
Service books determine which services and
features are available on your handheld.
1.
In the handheld options, click Service Book.
2.
Click the service book beside the book icon.
3.
Click Accept.
Why can I not send or receive messages?
Verify that the handheld wireless radio is on and
that you are in a wireless coverage area. See the
inside front cover of this guide for more
information on the wireless radio and levels of
wireless coverage.
10
Verify that you have integrated your handheld
with an email account. See "Set up email" on
page 3 for more information.
If you are using Mobile Email, log in to your
account using a desktop web browser. See "Set
account options" on page 8 for more information.
Verify that your Mobile Email account
•
mailbox has not exceeded its size limit.
Send a service book to reactivate your
•
account.
How do I connect my handheld to the
BlackBerry Desktop Software?
If the desktop software is installed on your
computer, your handheld should connect to the
desktop software automatically when you connect
your handheld to the computer. If your handheld
does not connect, open the BlackBerry Desktop
Software.
1.
Click Options > Connection Settings.
2.
In the drop-down list, click the correct port.
3.
Click Connect.
If the connection problems continue, close the
BlackBerry Desktop Software and disconnect your
handheld. Open the desktop software again and
reconnect your handheld. Verify that all
connections are secure.
Why can I not use shortcuts on the Home
screen?
By default, you can quickly dial phone numbers
from the Home screen. To use shortcuts on the
Home screen, in the phone, click Options. Click
General Options. Set the Dial From Home Screen
field to No.