Troubleshooting
Problem
System does not function
Unable to complete
SoundTouch™ setup
Intermittent or no audio from
SoundTouch™
Unable to hear AirPlay
No sound
Poor sound quality
Remote control is
inconsistent or does
not work
AM reception is weak
FM reception is weak
CD does not play
Maintaining Your Wave
What to do
• Make sure the power cord is fully plugged into a live AC (mains) power outlet.
• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will reset the
system.
• Tap the touch pad on the top of the system to see if the system turns on (page 11).
• Ensure the SoundTouch
TM
• Ensure network name and password are correct.
• Ensure network service is available and that the Wave
the same network.
• Move the Wave
SoundTouch™ music system closer to the wireless router.
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• Stop other audio or video streaming on your network.
• Close the SoundTouch™ app, disconnect the USB cable and restart the setup process. Refer to "Adding
the system to your Wi-Fi
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• Move the Wave
SoundTouch™ music system away from possible interference, such as microwave ovens
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or cordless phones.
• Stop other audio or video streaming on your network.
• Ensure the SoundTouch
TM
network as the computer.
• Ensure the system volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
• Ensure the system and AirPlay device are connected to the same network.
• Ensure the AirPlay device is playing.
• On the AirPlay device, check that the Wave system is selected as the output speaker.
• Increase the volume of the AirPlay device.
• Turn the volume up.
• Press the mute button
• Eject the CD and reload it.
• Press the
SoundTouch/AUX
Make sure the SoundTouch™ pedestal is connected to your Wi-Fi
• Press the
SoundTouch/AUX
Make sure the external source is turned on and the volume on the external source is turned up.
• Disconnect headphones from the system (connecting headphones mutes the speakers).
• If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 14).
• If listening to an external AUX source, make sure you are using a stereo cable and that it is fully inserted.
• Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
• Turn the system slightly one way and then the other to change the direction of the internal AM antenna.
• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other electronic
equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The power cord acts as an FM antenna. See page 8.
• See "Using an external antenna" on page 21.
• Check that the CD source is selected or press CD. The CD icon should appear on the display.
• Check that the CD was loaded label-side up.
• Check that the disc surface is clean, If not, try cleaning it.
• Check that an audio CD was loaded, not a DVD.
• Try another disc.
pedestal is plugged into the Bose link connector and power is on.
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network" on page 9.
pedestal is plugged into the Bose link connector and connected to the same
.
button
to listen to SoundTouch™.
button
to listen to an external source connected to the AUX IN.
SoundTouch™ Music System
®
SoundTouch™ music system and computer are on
network.
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