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Product Information and Troubleshooting

If a WLAN connection is not working as expected, follow these suggestions:

■

Be sure that the wireless light on the computer is on.

■

Be sure that the computer wireless antennae are free from obstructions.

■

Be sure that the DSL or the cable modem and its power cord are properly connected and

that the power lights are on.

■

If applicable, be sure that the wireless router (access point) is on and properly connected

to the DSL or the cable modem.

■

Disconnect and then reconnect all cables, and turn the power off and then back on.

✎

For more information on wireless technology, refer to the relevant help topics and Web

site links in Help and Support.

Contacting technical support

If the preceding questions and solutions did not address your problem, contact technical

support.

Click Start, click Help and Support, and then click Contact support to start a chat session

with a support specialist. You can also refer to the Worldwide Telephone Numbers booklet

included with the computer to contact technical support.

Getting Started