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CALLS

Placing a Call

You can place a call with the Cisco IP Phone 7940/7960 in any of the following ways:



Lift the handset from the earpiece rest and enter the number using the dial pad.



Enter the number using the dial pad and press Dial



Press the Redial softkey to dial the last called number.



If using a headset, press the HEADSET button and dial the number using the dial

pad.



To use the speakerphone, press the SPEAKER button and dial the number using the

dial pad.

Dialing



To dial an internal extension, dial the extension.



To dial a local call, dial the Outside Access Digit and the number.



To dial long distance, dial the Outside Access Digit a "1" and the number.



To dial international, dial the Outside Access Digit then "011" the Country Code the

City Code and then the number

Answering a Call

You can answer a call using the handset, headset, or speakerphone.



To use the handset, lift the handset from the earpiece rest.



To use a headset, press the HEADSET button



To use the speakerphone, press the Answer softkey or the SPEAKER button.

To answer a second call while on a call:



Press the Answer softkey. The original caller will be placed on hold while you are

connected to the second caller.

To return to the original caller:



Press the Scroll Up/Down buttons to select the original call



Press the Resume softkey.

Ending a Call

To end a call:



If using the handset, put the handset on the earpiece rest.



If using the headset, press the EndCall softkey. This method also works for all

speaker modes.



If using the speakerphone, press the SPEAKER button.

Muting a Call

While on a call, you can mute the handset, headset, or speakerphone to prevent the party

you are speaking to from hearing what you or someone else in the room is saying.



Step 1 To mute a call, press the MUTE button.



Step 2 To disengage mute, press the MUTE button again.

Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you and you

cannot hear the caller. You can answer other calls while a call is on hold.



Step 1 To place a call on hold, press the Hold softkey.



Step 2 To return to the call, press the Resume softkey. If multiple calls are on hold,

press the Scroll key to select the desired call before you press the Resume softkey.

(If multiple calls on multiple lines are on hold, press the line button for the line to

which you want to switch and use the Scroll key to select the desired call before

you press the Resume softkey.)

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