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TRANSFERS

Transferring a Call

Perform the following steps to transfer a call to another phone:

Step 1 Press the more softkey and then press the Trnsfer softkey. This places the call

on hold.

Step 2 Dial the number to which you want to transfer the call.

Step 3 When the dialed number rings on the other end, press the EndCall softkey

again, or when the party answers, announce the call and then press the EndCall softkey.

Step 4 Put the handset on the earpiece rest to hang up if the party accepts the call. If

the party refuses the call, return to the original call by pressing the Resume softkey.

Voicemail Transfers

Perform the following steps to transfer a call directly into voicemail:

Step 1 Press the more softkey and then press the Trnsfer softkey. This places the call

on hold.

Step 2 Dial 777 (or 577 depending on your number plan) and then the number or

extension to which you want to transfer the call.

Step 3 Put the handset on the earpiece rest to hang up.

DIRECTORIES

Making Calls from the Directory

The Cisco IP Phone 7940/7960 maintains a directory of calls you missed, received, and placed.

You can use these directories to locate numbers you want to dial. You can also use a

corporate directory to quickly locate and call co‐workers in your company.

The following sections describe what you can do with the directory:

Viewing or Dialing Missed Calls

If your phone display indicates you have missed one or more calls, you can use the Missed

Calls option on the directories menu to view the call history and call back the missed call.

Step 1 Press the directories button.

Step 2 Press the Select softkey to select Missed Calls from the Directory menu.

The call history for missed calls is displayed on the LCD screen. You can use the scroll keys to

move up and down in the missed call list.

Step 3 Press the Dial softkey to speed dial the highlighted number, as displayed, from

the missed call list. You might need to use the Edit softkey to add digits to the front of

the number. For example, if the call was from an outside, long‐distance caller, you might

need to add the digits "91" to the front of the number displayed.

Step 4 Press the Exit softkey twice to exit the Missed Calls directory and the directories

menus.

Viewing or Dialing Received and Placed Calls

The Cisco IP Phone 7940/7960 keeps a history of all calls you make and receive, including the

caller ID, date, and time of the call. You can use this information to redial a party.

Step 1 Press the directories button.

Step 2 Press the Scroll key to select the desired call history option: Missed Calls,

Received Calls, Placed Calls, or Personal Directory.

Step 3 Press the Select softkey to display the selected call history list.

Step 4 Press the Scroll key to scroll through the numbers listed in the selected call

history list.

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