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Cisco headset 700 Series Troubleshooting

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You may experience issues related to the following scenarios:

• A user's headset cannot communicate with their selected call device.

• Users experience poor audio quality.

• The headset or phone firmware is incompatible.

Problem

Your user has difficulty connecting or updating their Cisco Headset 700 Series to a Cisco IP Phone.

Solution

• Check the user's phone firmware.

• Check the connection between the phone and the headset.

• Disconnect and reconnect the headset.

See the Cisco Headset 730 User Guide for other troubleshooting solutions that the user can perform at their

desk.

Troubleshooting Overview, on page 27

Update Your Headset Firmware With a Cisco IP Phone, on page 29

Update Your Headset Firmware on Cisco Jabber, on page 29

Update Your Headset With the Cisco Headsets App, on page 30

Open a TAC Case Online, on page 31

Your Headset Serial Number, on page 31

C H A P T E R

Cisco Headset 700 Series Administration Guide