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Cisco headset 700 Series Troubleshooting

Solution

• Unplug and reconnect the headset to the desired call device.

• Turn the headset off then on again.

• Disconnect other paired Bluetooth devices from the headset.

• Disconnect Bluetooth and connect to the desired call device with the USB or 3.5 mm cable.

Update Your Headset Firmware With a Cisco IP Phone

You can update your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Connect your headset to a Cisco IP Phone.

Note

Step 2

If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headset

version file when the phone restarts and uploads it to the headset.

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber

automatically begins the update process if a new firmware release is available.

Jabber version 12.9 or later displays the headset update progress.

You can only upgrade the Cisco Headset 730 on IP Phones through the USB cable.

Update Your Headset Firmware With a Cisco IP Phone

Cisco Headset 700 Series Administration Guide