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Condition

Does not boot from

EPS to NPS/IPS print

mode.

NPS/IPS Extension Operations Guide

Problem solving

This chapter describes how to solve some specific problems that

may occur when you are using switching from one mode to

another.

Use the following information if you experience problems when

switching print modes.

Table 4-1. Mode switching problems

Possible causes

External rigid disk drive is not

powered ON (LED on the right front

of the external disk drive is not

illuminated).

SCSI cable between external rigid

disk drive and processor is not

properly connected.

In the United States, if you are unable to correct the problem, call

the following number:

1-800-822-2979

For customers outside the United States, call your local service

representative. A model-specific phone number is attached to

your printer at installation time.

Before you call, make note of the following:

•

Status code numbers and messages that appear on the

controller screen and the printer console

•

Indicator lights that are lit

Corrective actions

Ensure that the drive is plugged into

the power strip at the rear of the

controller stand.

Ensure that the SCSI cable is

connected to the single-ended SCSI

connector on the rear of the

processor unit.

4-1