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Problem solving
4-2
•
Name of your printer, for example, DocuPrint 2000 Series180
EPS
•
Serial number of your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the
narrow door to the far left, on the front of the printer)
•
Problems you are experiencing
•
Whether the problem is an EPS or NPS/IPS problem
Additional information you may wish to note prior to calling
includes:
•
An explanation of how output differs from what was expected
•
An assessment of whether the symptoms follow a pattern or
occur randomly
Also note any special conditions that may be related to the
problem, such as:
•
New applications
•
Changes made to the software
•
Recent service performed
•
Previous conditions under which the application has printed
properly
Give this information to a customer service representative, who
will discuss the situation and give you an estimated time of
arrival, or assist you over the phone to resolve the problem.
NPS/IPS Extension Operations Guide