Accessing Online Help
Users have access to detailed online
help for most phone keys and
functions.
Press the ? button
Press any key to display online
help for that key
Press the ? button twice to
display information
Additional Help
Go to
http://www.cisco.com/comm/app
lications/CCNP/qlm/7961/index.
htm
for an online interactive
tutorial
Changing the Ringer Type
Press the Settings button
Select User Preferences
Select Rings
Press the Select soft key
Press the Scroll key to view
different ring types
Press Play soft key to hear ring
types
Press Select and then OK soft
key to choose ring.
Changing the LCD Contrast
Press the Settings button.
Select User Preferences
Select Contrast
Press the up or down softkey to
set the desired intensity of the
display.
Press the OK softkey to save.
Press the Exit softkey to exit.
Cisco IP Phone Cheat Sheet
Adjusting the Handset, Speaker,
Headset Volume
While on a call, press the up or
down volume button
Press the Save soft key
Note: the volume buttons adjust the
volume for the active voice receiver.
Adjusting the Ringer Volume
Press the Volume key to hear a
sample ring
Press the up or down Volume
key to adjust volume
Placing a Call
You can place a call with the Cisco IP
Phone 7942/7962 in any of the
following ways:
Lift the handset
Or
Press a line button
Or
Press the NewCall soft key
then
Dial the number using 9 to get an
outside line.
To use a Headset
Press HEADSET
Dial the number using 9 to get an
outside line.
To use the Speakerphone
Press SPEAKER
Dial the number using 9 to get an
outside line
Redialing the Last Number Dialed
Redialing allows you to save a
number you most recently dialed.
You can redial the number by simply
pressing the Redial soft key.
Lift the handset
Press the Redial soft key
Answering a Call
When a call comes in, you can
answer a call using one of the
following, handset, headset, or
speakerphone.
Lift the Handset
Press HEADSET
Press the Line Button of the
incoming call.
Press the Answer soft key
Press SPEAKER button.
iDivert
When your line rings, you may
o
press the iDivert softkey to send the
call directly to your voicemail.
Ending a Call
You can end a call using any of the
following ways:
Handset
Hang up the Handset.
Headset
Press the EndCall soft key.
Speakerphone
Press SPEAKER.
Muting a Call
While on a call, you can mute the
handset, headset, or speakerphone;
this prevents the party you are
speaking to from hearing.
To mute a call,
.
Press MUTE
The red light will appear and you
will hear 1 beep acknowledging
that the Mute is activated.
To disengage mute
Press MUTE again.
Red light will disengage and you
will hear 2 beeps acknowledging
call is active.
Placing a Call on Hold
While on a call, you can place the call
on hold, so that the caller cannot hear
you and you cannot hear the caller.
To place a call on hold
Press the Hold soft key.
To return to the call
Press the Resume soft key.
Select the line button of the call
on hold.
Multiple calls on hold
Select the Line button of the call
on hold
Transferring a Call
Transfer allows you to send a call to
another extension.
To perform a transfer:
Press the Trnsfer soft key.
Dial the number to which you
wish to transfer the call
Listen to ringing
Announce the caller
Press Trnsfer soft key again
Hang up
If the party refuses the call
Press the Resume soft key to
return to the original call.
Call Park
Call Park allows you to place a call
on hold and allow anyone in the
office to retrieve the call.
Answer the call.
Press the More soft key.
Select the Park soft key.
Note where call is parked (i.e.
#5)
To retrieve a parked call
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