Avaya IP Office 9641 Quick Reference Manual - Page 2
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Making Calls
If you are not already on a call, just dial the number. The first available appearance button is used for the call.
Alternatively, press another appearance button in order to hold your current call and to make a separate call.
Set a Callback
If your call to an internal user is not answered, or if the status of the user is set to Do Not Disturb, you can press
CallBack and end the call attempt. When the user ends their current or next call, or disables their DND status, the
system calls you. When you answer, the system automatically makes another call attempt to the internal user.
Calling a Person from the Contacts List
You can use any directory contact to make a call. You can also use the directory in any function where Dir is displayed.
1. Press the
CONTACTS key. The directory menu is displayed.
2. Use the
left/right
personal directory contacts), External, Users, and Groups.
3. Use the
up/down
name for which you want to display matching entries. If you dial a name, press Clear to return to the full list.
4. To view more details of the highlighted name, press Details. To return to the directory, press List.
5. When the required entry is highlighted, press the Call button.
Redialling a Previous Number
1. Press Redial. Use the
2. Press Call to call the number displayed in the call record.
Answering Calls
A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and by the
message lamp flashing. If you are currently not on a call:
· To quiet the ringing, press Ignore. The call will continue alerting visually.
· To redirect the call to your mailbox, press To VM if shown.
· To answer the call using the handset, lift the handset.
· To answer the call handsfree, press the
· To answer the call on a headset, press the
Once you have answered the call, you can switch between different talk modes:
· To switch to using the handset, simply lift the handset.
· To switch to handsfree, press the
· To switch to headset mode, press the
· Pressing the call's appearance key or any other appearance key will put the call on hold.
Answering Another Call
If you are already on a call, answering a new call automatically puts the existing call on hold.
· To answer the call, press the appearance button.
· Alternatively, using the
want to apply; Answer, To VM, Ignore or Drop.
Diverting a Call to Voicemail
You can transfer directly to your voicemail mailbox any call targeted at you.
1. If the call is not the currently highlighted call on the display, use the
2. Press To VM to redirect the call to your mailbox.
Call Handling
Adjusting the Call Volume
You can adjust the volume of the incoming audio while you are on the call:
1. With the call connected, press the
2. Use the + plus and – minus keys to adjust the volume.
Note: The volume for the device currently in use (handset, headset, or speaker) is adjusted separately.
9641 Phone Quick Reference Guide
IP Office
keys to select the type of directory entries you want to display; All, Personal (your own
keys to scroll through the list. Alternatively, you can use the number keypad to enter the
up/down
arrow keys to scroll through your 30 most recent outgoing calls.
SPEAKER key.
HEADSET key.
SPEAKER key. If you were using the handset you can now replace it.
HEADSET key. If you were using the handset you can now replace it.
up/down
keys, scroll the display to highlight the waiting call and select the action you
VOLUME key.
up/down
keys to highlight it.
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Issue 02d (2/9/2012)