Avaya IP Office 9641 Quick Reference Manual - Page 3
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Holding a Call
1. To put your current call on hold, press the Hold soft key or the call's appearance button.
2. The held call will be indicated by its call appearance button with a fast-flashing green lamp. On phones with only a
single call appearance button (or icon), the phone displays "On-Hold" before the call information on the call's
application line.
3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will hear
double beep tones every few seconds.
4. You can scroll the display using the
Muting a Call
Muting a call stops the far end from hearing you although you can still hear the far end. The mute setting remains active
even if you switch between calls using the hold or appearance buttons. If you change how you are listening to the call,
for example switching from the handset to the speaker, the mute setting is canceled.
1. To activate mute, press the
2. To switch mute off, press the
Ending a Call
· The Drop button can be used to end the currently highlighted call.
· If the call is on the phone's speaker, the
· If the call is on the phone's headset, the
· If the call is on the phone's handset, replacing the handset will end the call.
Starting a Conference
If you have a connected call and have held alternate calls, pressing Conf will start a conference with those held calls and
the connected call.
Otherwise, to start a conference or to add another party to a conference:
1. Press Conf.
Your current call is put on hold.
2. Dial the party that you want to add to the conference.
3. If they answer and want to join the call, press Conf again.
4. If they do not want to join or do not answer, press Drop and then press the appearance key of the held call.
Dropping/Muting Parties
While in a conference, press the Details key. Scroll through the list of callers in the conference and:
· To drop a caller from the conference, highlight them and press Drop.
· To mute a caller, highlight them and press Mute. Repeat this to unmute them.
· To return to the call display, press Back.
Transferring Calls
You can transfer calls even if no call appearance buttons are available.
1. Press Transfer. The current call is put on hold.
2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory, or press Redial
if applicable.
· To complete a supervised transfer, press Complete after the call has been answered.
· To complete an unsupervised transfer, press Complete while the call is still ringing.
· If the transfer destination does not answer or does not want to accept the call, press Cancel.
Transferring Calls to Voicemail
You can use the Message key to transfer a call to another user's or group's voicemail mailbox.
1. With a call connected, press the Message key. You can continue talking.
2. Dial the extension number of the user or group and press Select.
9641 Phone Quick Reference Guide
IP Office
up and down
arrow keys. The held call will appear with a
MUTE key. The button will be lit while mute is active.
MUTE key again.
SPEAKER key is lit. Pressing the key again will end the call.
HEADSET key is lit. Pressing the key again will end the call.
icon.
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Issue 02d (2/9/2012)