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Appendix B

Troubleshooting

Determining the MWAM Cisco IOS Image Name

To determine the MWAM Cisco IOS image name, execute the following command at the Cisco

Supervisor 2 (see the

show cdp entry *

You can also execute the following command at the Supervisor to determine the MWAM Cisco IOS

image name:

session slot x processor [2-6]

Then issue the following command:

show version

You can also enter the following command from the privileged EXEC mode (also available through

show images at the processor complex):

show version

Verifying the MWAM Configuration

To determine the MWAM configuration, see the

page

The following shows a possible DIMM issue (CSCin29212) that may be solved by re-inserting the

DIMM memory:

*** Cache Error Exception***

Cache Err Reg = 0x14001f20

instruction reference, primary cache, , tag field error, error on internal request on

SysAD Bus,

PC = 0x800fb5d4, Cause Reg = 0x20008068, Status Reg = 0x400005

%MWAM-0-CORRECTABLE_ECC_ERR: A correctable ECC error has occurred,

A_BUS-L2_ERRORS: 0x0, A_BU

A-MEMIO-ERRORS: 0xFF, A_SCD_BUS_ERR_STATUS: 0x80DC0000

RRECTABLE_ECC_ERR: A correctable ECC error has occurred.

You can improve system performance (by 6 to 12 percent depending on the traffic type) by turning off

VLAN accounting:

Router# configure terminal

Router(config)# no vlan accounting

Router#

OL-7469-04

"Software Description" section on page 1-7

6-14.

for more details):

"Verifying the MWAM Configuration" section on

Multiprocessor WAN Application Module User Guide

MWAM Problem Solving

B-5