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Choice

Choice Description

Option

Use dial plan

Dial the prefix digits followed by the

configuration.

extension number.

Note:

The dial plan configuration is done on

the Local Session Controller (LSC) or

Enterprise Session Controller (ESC).

Use Priority

a. Press Priority softkey on the idle line

softkey.

appearance.

b. Select the precedence level on the

Precedence Selection screen.

c. Dial the desired extension.

Tip:

You can also select redial softkey

or autodial from the System

Number screen.

Note:

Configuration is done by setting the

parameter

ENABLE_PRECEDENCE_SOFTKEY.

Use Priority

a. Select Priority Call icon from the

Call icon.

Home screen.

b. Select the precedence level from the

Precedence Selection screen.

c. Tap Favorites icon and select the

desired extension.

Use Settings

a. Tap Settings icon from the Home

menu.

screen.

b. Select Priority Call.

c. Select the precedence level from the

Precedence Selection screen.

d. Select the desired extension from

Contacts, History, or Phone buttons.

Routine is highlighted on the call session line if no

call is made within five minutes. Also, the precedence

level is valid for only one call session.

Transferring a call

1. From the Phone screen, if the call to be transferred is

already not highlighted, press and select the call

appearance on which the call appears.

2. Tap Transfer.

3. Dial the number if you know the number or call the

person from the contacts list or from the history list.

4. If your administrator configured unattended transfers

for your deskphone, you can hang up without

announcing the call. Otherwise, tap Complete or

press OK.

Note:

Your deskphone might receive unanswered

transfers as recalled transfers. In this case, you

hear a priority ring that is different from a normal

ringtone and see the display message Return

next to the call.

Making an unattended transfer

An unattended transfer is when you transfer an active call

without establishing a call with the call-transfer recipient.

1. On an active call, press or tap the Transfer softkey.

The phone displays the Enter transfer destination

screen.

2. Enter the phone extension number or the SIP URI on

the Destination line or select from one of the

following options:

• Held Call: Displays the held call line appearance as

an option and switches to the Select Transfer

Method screen.

• Recents: Displays the recent call history as an

option and switches to the Select Transfer Method

screen.

• Contacts: Displays the contacts list as an option

and switches to the Select Transfer Method screen.

• Cancel: Terminates the call transfer.

• More: Displays more options related to call transfer.

• Priority: Displays Precedence selection screen.

You can also use Favorites to transfer the call.

3. Select Transfer softkey.

Use Bksp softkey to clear the input, Cancel softkey to

terminate the call transfer, and More for more options.

Symbol, Clear, 123, and Cancel are displayed when

you select More option.

The phone displays the Select Transfer Method

screen.

4. Select Talk softkey.

5. To complete the transfer, press the Complete softkey.

The phone transfers the call to the selected number.

Note:

• Unanswered transfers might return to your

phone as a recalled transfer. In this case, you

hear a priority ring and see a display message

Return next to the call.

• In the Avaya Aura

environment, if the

administrator enables the Transfer on Hang-up

feature, you can disconnect the call to complete

the transfer.

Making an attended transfer

An attended transfer is when you put an active call on

hold and establish a second call with the call-transfer

recipient before transferring the call.

1. On an active call, press or tap the Transfer softkey.

The phone displays the Enter transfer destination

screen.

2. Enter the phone extension number or the SIP URI on

the Destination line or select from one of the

following options:

• Held Call: Displays the held call line appearances

as an option and switches to the Select Transfer

Method screen.

• Recents: Displays the recent call history as an

option and switches to the Select Transfer Method

screen.

• Contacts: Displays the contacts list as an option

and switches to the Select Transfer Method screen.

• Cancel: Terminates the call transfer.

• More: Displays more options related to call transfer.

• Priority: Displays Precedence selection screen.

You can also use Favorites to transfer the call.

3. Select Transfer softkey.

Use Bksp softkey to clear the input, Cancel softkey to

terminate the call transfer, and More for more options.

Symbol, Clear, 123, and Cancel are displayed when

you select More option.

The active call is put on hold, and the second call

starts ringing. The call transfer-recipient answers the

call.

4. To complete the transfer, press the Complete softkey.

The phone transfers the call to the selected number.

Making an emergency call

If your administrator configured emergency calling for your

phone, the Phone screen displays the Emerg softkey to

dial a preset emergency services number.