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Note:

You can make an emergency call when your phone is

logged out only if your administrator configured this

feature for you. You can also make an emergency call

when you lock your phone.

Important:

During phone failover, when the phone switches

between system servers due to a system failure, the

Emerg softkey might not be available until your phone

connects to an alternate server. This process might

take a few seconds.

1. On the Phone screen, tap Emerg.

2. Tap Yes when the phone displays a prompt.

3. To end the emergency call, tap End Call.

Dialing an E.164 number

1. Tap asterisk (*) twice.

If you are using the SPEAKER, the HEADSET, or the

call appearance line, the phone displays the plus sign

(+) softkey on the screen.

2. Dial the number that you want to call.

Call pickup group

Answering a call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset to

answer using handset or touch the ringing call

appearance line, or tap Answer softkey to answer

the call using the speakerphone, or press Headset

to answer using the headset.

• If you are on another call, from the Phone screen,

scroll to the line with the incoming call and tap

Answer. The phone automatically answers the

incoming call and puts the previous call on hold.

• If you have paired a Bluetooth headset for use with

the 9641G or 9641GS phone, press the Answer

button on the Bluetooth headset to answer an

incoming call.

Note:

To automatically display the Phone screen when

you receive an incoming call, set the Phone

Screen on Ringing option to Yes.

Answering a call for a call pickup group

member

1. From the Phone screen, gain access to the Features

screen.

2. Scroll to Call Pickup and tap the corresponding line.

Bridged calls

Answering a call on a bridged line

Answering a call on a bridged line is the same as

answering the call on a primary line. For multiple call

appearance alerting, the phone highlights the call

appearance with the most recent incoming call.

1. Tap the bridged call that you want to answer.

The ringing line is selected automatically. If you are on

another call when a call comes in to a bridged line,

you have to select the ringing line.

2. Tap Answer.

Joining a call on a bridged line

Ensure that the feature is activated by the administrator.

1. Tap the call appearance of the bridged call in progress

that you want to join.

2. Tap the Bridge softkey or OK.

Paging

Initiating a group page

Using the Group Paging feature, you can make a call to a

group of users that your system administrator has set up

for you. A group page supports only one-way audio. That

is, when you initiate a group page, only you can speak.

When you initiate a group page, the page continues till

you end it. However, the participants can drop out from

the page individually.

To initiate a group page, you must know the group pilot

number of the group that you are trying to send a page to.

To know about the group pilot number, contact your

system administrator.

1. Dial the group pilot number.

The extensions in the group that you are calling auto

answer the page.

2. Wait for seven seconds before you speak as the

phone requires that time to allow an audio path.

3. Touch End Call to stop paging.

Call forwarding

Activating Send All Calls

When Send All Calls (SAC) feature is on, your incoming

calls go directly to a predefined coverage number,

typically your voice mail. Incoming calls ring once at your

extension and then go directly to a number which is set by

your system administrator.

Touching the Send All softkey turns Send All Calls on,

changing the appearance of that softkey to indicate the

feature is on. If this feature is already on, touching the

Send All softkey turns the feature off and the softkey

appears normal. You can also turn Send All Calls on or

off by using the phone Features list.

If you enabled the DND affects SAC option, the phone

activates the SAC feature when you manually change the

presence status to DND.

Note:

Do not enable the SAC feature in case you selected

the cover all option for the coverage path. Enabling

both features at the same time can cause duplicate

entries in the call log.

1. Press Forward to gain access to the main Forwarding

screen. Navigate to the Features screen.

2. Scroll to choose Send All Calls.

3. Press Select or OK or the corresponding line button

to activate the feature.Tap Send All Calls to activate

the feature.

Activating call forwarding

1. Press Forward to gain access to the main Forwarding

screen.

2. Tap Call Forward.

3. Enter the destination number to which you want to

forward your calls.

4. Tap Enter or OK button.

Note:

You can view the call originator when the call

forwarding chain has two or more participants.

This feature works if your administrator has

configured the related parameter.

Conferencing

Setting up a conference call

1. Select any idle call appearance and dial the first

conference participant.