Avaya IP Office 9608 User Manual - Page 5

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 Using the arrows, navigate to "Personalized Ringing"

 Select a new ringtone.

Transferring A Call

1. Basic Call Transfer

You are able to transfer calls even if all your current call appearance buttons are

in use.

 Press Transfer. The current call is automatically put on hold pending transfer.

 Dial the number for the transfer. Alternatively, press Dir to select a destination

from the directory or use the Redial option, if applicable.

 To complete the transfer, press Complete. You can do this while the call is

still ringing.

 Transferring a call while it is still ringing is called an unsupervised transfer.

 Transferring a call after ringing finishes is called a supervised transfer.

 If the transfer destination does not answer or, after answering the call, does

not want to accept the call, press the Cancel soft key.

 Press Complete to complete the transfer. If the transfer destination does not

answer or does not want to accept the call, press the Cancel soft key.

2. Transfer to Voicemail

When set to visual voice mode, the

call to the voicemail mailbox of another user or group.

 With the call connected, press the

and can continue talking.

 Dial the extension number of the user or group to which you want to transfer

the call.

 When the number matches a user or group, their name is displayed.

 To transfer the call to the user or group's mailbox, press Select. The caller

will hear a few seconds of ringing and then the mailbox greeting.

 To exit the transfer menu, press Cancel.

3. Transferring a Held Call

There are various call transfer scenarios to consider:

1. Transfer to a Held Call - If you have a multiple calls on hold and you want to

transfer a connected call to one of the held calls:

 Press the Transfer soft key and use the up and down cursor keys to

select the desired call appearance. When you are satisfied,

press Complete to transfer the call while the other held call(s) remain on

hold.

key can be used to transfer your current

key. You are still connected to the call